Travel Insurance FAQs

Q: How do I choose the right type of travel insurance?

It depends on where you plan to travel, the overall cost of your trip, as well as the extent of cover you desire. If you're planning a luxury trip overseas, consider the Comprehensive premier policy. If you are travelling abroad on a more modest budget, consider the Essentials value policy. Our basic policy is designed with domestic travellers in mind. If you need help deciding on the type of cover you need, call 1300 135 769.

See our range of travel insurance plans.


Q: When does my policy start?

Your trip cancellation benefits start when your policy is issued. All other benefits, such as emergency medical and dental coverage, begin on the date of your departure (as listed on your policy).


Q: What if I change my mind?

If you decide you do not want your travel insurance policy, you have a 14 day cooling off period during which you may return it. As long as you have not already travelled or made a claim on the policy, you will receive a full refund -no questions asked! Need to modify or cancel your policy? Call 1300 135 769 or email us.