Emergency Assistance

Worldwide emergency assistance

All Cover-More travel insurance policyholders have access to our 24 hour emergency medical assistance provided by our own in-house medical team.

Our team works around the clock assisting our customers when they need help. The majority of calls we take are from policyholders requiring medical treatment, payment of hospital bills and assistance when passports and important travel documents are lost.

So we can best assist you, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • If you are ill or injured we will need details of medical consultations you have had

Key facts about the Cover-More emergency assistance team

Cover-More's emergency medical assistance team is one of the most capable and highly experienced in the region. We have teams in Brisbane, Sydney, Shanghai and Kuala Lumpur.

We have more than 280 people in our global medical team--10 doctors, 38 registered nurses, numerous psychologists, case managers and support professionals--who deliver unique care, in times of difficulty and need, to many thousands of customers every year.

Global numbers to call for emergency assistance

The emergency contact number will depend on the country you're calling from:

USA: 1866 893 9316
Canada: 1866 773 9316
UK: 08085 893 628
New Zealand: 0800 498 233
Other Countries: +61 (0) 2 8907 5947

If you need to fax any information through with your assistance case number or policy number, fax +612 9954 6250.

Should you experience difficulty contacting us from any of the country specific numbers above, please call +61 (0) 2 8907 5947.